Rocky The Moose

• Made with premium cotton (70%) and linen (30%) fabrics.
• Filled with hypoallergenic polyfill to achieve the ideal cuddle weight.
• Crafted with all-new materials.
• High stitch count for durability and softness.
• Meticulously handcrafted heirloom, ensuring a level of quality and care that transcends generations. Made in Indonesia.

15"

Order Processing

• Orders are typically shipped within 1 to 5 business days.
• PO Boxes are not accepted.

Shipping Information

• We offer FREE shipping across Canada and the Contiguous United States on all orders. 
• Excluded Locations: United States: Free shipping is limited to the Contiguous United States. Canada: Yukon, Northwest Territories, and Nunavut are excluded from free shipping. If you require shipping to these areas, please contact us for assistance.
• Important: Certain remote locations in the United States and Canada may not qualify for free shipping. Please contact us at hello@tokitots.com for further assistance.

Import Duty

• No customs duty on orders to the USA and Canada

Couriers: while we strive to ensure timely delivery, we cannot guarantee shipment through a specific courier.

Tracking Your Order

• You will receive a tracking number once your order has shipped. Please monitor your shipment using this tracking number.
• Due to a high volume of orders, we are unable to track each shipment individually. If you notice an issue with your shipment, please contact us promptly.

Important Notices

• Incorrect Addresses: We are not responsible for errors in the address provided during checkout. Orders shipped to incorrect addresses will not be eligible for refunds.
• Confirmation Email: After placing your order, you should receive a confirmation email. If you do not see it, please check your spam or junk folder.

Special Occasions

• If your purchase is for a special occasion and needs to be delivered by a specific date, please contact us. We will do our best to accommodate your request but cannot guarantee delivery within your preferred timeframe.

Damages & Issues

At Toki Tots™, we take pride in our products, but we understand that mistakes can occasionally happen. Please inspect your order immediately upon receiving it. If your items are defective, damaged, or you received the wrong items, contact us promptly at hello@tokitots.com so we can resolve the issue for you.

Returns

If you would like to return a product, please contact us at hello@tokitots.com within thirty (30) days of receiving your order.

Return Conditions

To qualify for a return, the following conditions must be met:

• The item must be unopened, unused, and in its original packaging.
• The product must be in perfect, resalable condition.

Important Information:

1. Return Shipping Costs: You are responsible for arranging and covering the cost of return shipping.
2. Return Approval: Toki Tots™ reserves the right to approve or deny a return if it does not meet the specified conditions.
3. Non-Compliant Returns: Items that do not comply with our return conditions will either be returned to you at your expense or donated to a local charity.
4. Refund Options:
   • We offer refunds as store credit for the full amount.
   • Alternatively, we can issue a refund via the original payment method. 

Please Note: After thirty (30) days from the date you received your order, we regret that we cannot offer a refund or exchange.

Once a refund is processed, you will receive an email confirmation. Refunds are issued immediately and typically appear in your account within 1 to 3 days. In rare cases, it may take up to 10 business days to appear, depending on your bank and payment method.

Important: Do not send items directly to our warehouse. Our warehouse does not handle returns, and your package may be lost. Please wait for instructions from our team.

Cancellation

Your order can be canceled free of charge. You may choose to receive either:

• Store credit for the full amount, or
• A full refund.

Important: If your order has already been shipped, cancellation will not be possible. However, once you receive your order, you may apply for a return by following our Returns Policy (see above).

Once a refund is processed, you will receive an email confirmation. Refunds are issued immediately and typically appear in your account within 1 to 3 days. In rare cases, it may take up to 10 business days to appear, depending on your bank and payment method.

If you would like to cancel your order, please contact us at hello@tokitots.com.

Exchanges

We accept exchanges if you are not satisfied with your purchase. Please notify us within thirty (30) days from the date you received your order.

• The new item(s) will be shipped once we receive payment for any price difference (if applicable) and the returned product(s).

To be eligible for an exchange:

• The item must be unopened, unused, and in its original packaging.
• The product must be in perfect, resalable condition.

Important Information

• Return Shipping: You are responsible for returning the item in its original, unused condition. Return shipping costs are at your expense.

If you have any concerns or issues with our products, please don’t hesitate to contact us at hello@tokitots.com. We are committed to assisting you.

Important: Do not send items directly to our warehouse, as they do not handle returns. Your package may be lost. Please wait for instructions from our team before proceeding.

All transactions are processed securely through encrypted gateways. We never store your credit card information, and your privacy is always protected.

Credit & Debit Cards

• Visa

• Mastercard

• American Express

• Discover

• Diners Club

Digital Wallets

• Apple Pay

• Google Pay

• Shop Pay

If you experience issues at checkout, please contact our support team at hello@tokitots.com